Privacy Policy
How jan365 collects, uses, protects, and manages your personal information in compliance with Philippine data privacy laws
Last Updated: January 1, 2026 | Effective Date: January 1, 2026
Table of Contents
- Introduction & Scope
- Information We Collect
- How We Use Your Information
- Legal Basis for Processing
- Data Sharing & Disclosure
- Data Security Measures
- Your Privacy Rights
- Cookies & Tracking Technologies
- Data Retention & Deletion
- International Data Transfers
- Children's Privacy
- Contact Information
Data Protection Act Compliance
jan365 fully complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and all implementing rules and regulations.
Personal Information Protection
We employ industry-leading security measures including 256-bit SSL encryption, secure data centers, and strict access controls to protect your data.
Your Rights Protected
You have the right to access, correct, delete, or port your personal data, as well as withdraw consent for data processing at any time.
No Selling of Data
jan365 never sells, rents, or trades your personal information to third parties for marketing purposes. Your privacy is our priority.
1. Introduction & Scope
jan365 ("we", "us", "our", "Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information about you when you use our online casino and sports betting services, including our website, mobile applications, and related platforms (collectively, the "Service").
This Privacy Policy applies to all users of jan365 services, including visitors, registered players, and former account holders. By accessing our Service, creating an account, or providing us with your personal information, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. This Privacy Policy should be read in conjunction with our Terms and Conditions and other policies posted on our website.
jan365 operates under the jurisdiction of the Republic of the Philippines and is licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). We adhere to all applicable Philippine laws, including the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all circulars and issuances from the National Privacy Commission (NPC).
2. Information We Collect
2.1 Information You Provide Directly
When you register for a jan365 account, we collect personal information including but not limited to:
- Identity Information: Full legal name as it appears on government-issued identification, date of birth, gender, nationality, and citizenship status
- Contact Information: Residential address, mailing address, mobile phone number, email address, and preferred communication methods
- Account Credentials: Username, password (encrypted and stored securely), security questions and answers, and two-factor authentication settings
- Financial Information: Bank account details, e-wallet information (GCash, Maya), cryptocurrency wallet addresses, payment card information (processed through secure third-party payment processors), transaction history, deposit and withdrawal records
- Verification Documents: Government-issued identification (passport, driver's license, UMID, SSS ID, national ID), proof of address documents (utility bills, bank statements), selfie photographs for identity verification, and source of funds documentation when required
- Communication Records: Customer support chat transcripts, email correspondence, phone call recordings (with your consent), feedback and survey responses, and complaint submissions
2.2 Information Collected Automatically
When you access and use jan365 services, we automatically collect certain technical and usage information:
- Device Information: Device type, model, operating system, browser type and version, unique device identifiers, mobile network information, and screen resolution
- Usage Data: Pages visited, features used, games played, betting history, win/loss records, session duration, click patterns, navigation paths, and time spent on different sections
- Location Information: IP address, geographic location (country, region, city), GPS coordinates (with your permission on mobile devices), and time zone settings
- Connection Data: Internet service provider, network connection type, browser language settings, referring website URLs, and access timestamps
- Cookies and Similar Technologies: Information collected through cookies, web beacons, pixel tags, local storage objects, and other tracking technologies as detailed in Section 8
2.3 Information from Third-Party Sources
We may receive information about you from third-party sources including:
- Payment processors and financial institutions for transaction verification and fraud prevention
- Identity verification services and credit reference agencies for KYC compliance
- Marketing partners and affiliates (only with your explicit consent)
- Social media platforms if you choose to connect your social accounts
- Publicly available sources and databases for regulatory compliance and fraud detection
3. How We Use Your Information
jan365 processes your personal information for the following legitimate purposes:
3.1 Service Provision and Account Management
- Creating and maintaining your user account
- Processing deposits, withdrawals, and other financial transactions
- Enabling gameplay and sports betting services
- Managing bonuses, promotions, and loyalty rewards
- Providing customer support and responding to inquiries
- Processing and fulfilling your requests and instructions
3.2 Regulatory and Legal Compliance
- Verifying your identity and age to ensure you meet eligibility requirements (21+ years old)
- Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
- Fulfilling reporting obligations to PAGCOR and other regulatory authorities
- Preventing and detecting fraud, money laundering, and illegal activities
- Responding to legal requests from law enforcement and government agencies
- Maintaining records required by Philippine gaming regulations
3.3 Security and Fraud Prevention
- Protecting against unauthorized access to accounts and systems
- Detecting and preventing fraudulent transactions and suspicious activities
- Monitoring for problem gambling patterns and implementing responsible gaming measures
- Identifying and blocking multiple accounts, collusion, and bonus abuse
- Conducting security audits and risk assessments
3.4 Service Improvement and Analytics
- Analyzing usage patterns to improve user experience and platform performance
- Developing new features, games, and services based on user preferences
- Conducting market research and statistical analysis
- Testing new technologies and functionalities
- Optimizing website speed, navigation, and mobile responsiveness
3.5 Marketing and Communications (With Your Consent)
- Sending promotional offers, bonuses, and special deals tailored to your interests
- Providing updates about new games, features, and tournaments
- Sending newsletters and important service announcements
- Notifying you about changes to terms, policies, or regulations
- Inviting you to participate in surveys and feedback programs
Marketing Communications Control
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails, adjusting your account communication preferences, or contacting customer support. Even if you opt out of marketing emails, we will still send you essential service-related communications such as account security alerts, transaction confirmations, and regulatory notices.
4. Legal Basis for Processing
Under Philippine data privacy law, jan365 processes your personal information based on the following legal grounds:
| Legal Basis | Processing Activities |
|---|---|
| Contractual Necessity | Account creation, transaction processing, game provision, customer support, and all activities necessary to fulfill our Terms and Conditions |
| Legal Obligation | KYC verification, AML compliance, age verification, regulatory reporting, tax obligations, and responses to legal requests |
| Legitimate Interests | Fraud prevention, security monitoring, service improvement, analytics, system maintenance, and business operations (balanced against your privacy rights) |
| Consent | Marketing communications, optional features, social media integration, location tracking (mobile), and other non-essential processing activities |
5. Data Sharing & Disclosure
jan365 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your information in the following limited circumstances:
5.1 Service Providers and Business Partners
We engage trusted third-party service providers to perform functions on our behalf, including:
- Payment processors (GCash, Maya, banks) for transaction processing
- Identity verification services for KYC compliance
- Cloud hosting and data storage providers
- Customer support software providers
- Marketing and analytics platforms (with your consent)
- Game content providers and software developers
All service providers are contractually bound to process your data only according to our instructions and to maintain appropriate security measures.
5.2 Regulatory Authorities and Legal Requirements
We disclose personal information to PAGCOR, the National Privacy Commission, law enforcement agencies, and other regulatory bodies when required by law or to:
- Comply with legal obligations, court orders, and subpoenas
- Respond to lawful requests from government authorities
- Report suspicious transactions under AML regulations
- Protect our rights, property, and legal interests
- Prevent fraud, illegal activity, or violations of our Terms and Conditions
5.3 Business Transfers
In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the successor entity. You will be notified of any such change and provided with choices regarding your information.
5.4 With Your Consent
We may share your information with other third parties when you have given us explicit permission to do so, such as when participating in co-branded promotions or connecting your account to social media platforms.
6. Data Security Measures
jan365 implements comprehensive technical, organizational, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:
Technical Security Controls
- Encryption: All data transmissions use 256-bit SSL/TLS encryption. Sensitive data at rest is encrypted using industry-standard algorithms
- Access Controls: Role-based access restrictions ensure only authorized personnel can access personal data on a need-to-know basis
- Authentication: Multi-factor authentication (MFA) for account access and administrative systems
- Network Security: Firewalls, intrusion detection systems, and regular vulnerability assessments
- Data Segregation: Logical separation of production, testing, and development environments
- Regular Audits: Third-party security audits and penetration testing conducted annually
Organizational Security Measures
- Mandatory security training for all employees handling personal data
- Confidentiality agreements and non-disclosure obligations for staff and contractors
- Incident response procedures and data breach notification protocols
- Regular security policy reviews and updates
- Designated Data Protection Officer overseeing compliance
Physical Security
- Secure data centers with 24/7 monitoring and restricted access
- Biometric authentication and surveillance systems
- Redundant power supplies and disaster recovery systems
- Secure disposal procedures for physical records and hardware
Your Security Responsibilities
While we implement robust security measures, you also play a crucial role in protecting your account. Keep your password confidential, enable two-factor authentication, avoid accessing your account on public Wi-Fi networks, log out after each session, and immediately report any suspicious activity to our customer support team.
7. Your Privacy Rights Under Philippine Law
Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:
- Right to Be Informed: You have the right to be informed about the collection and processing of your personal data, including the purposes, extent, and methods of processing
- Right to Access: You may request copies of your personal data held by jan365, including transaction histories, verification documents, and communication records
- Right to Rectification: You can request correction of inaccurate, incomplete, or outdated personal information in your account
- Right to Erasure/Right to Be Forgotten: You may request deletion of your personal data when it is no longer necessary for the purposes collected, subject to legal retention obligations
- Right to Object: You can object to processing of your data for direct marketing, automated decision-making, or other purposes based on legitimate interests
- Right to Data Portability: You may request your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider
- Right to Withdraw Consent: For processing based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal
- Right to Damages: You have the right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal data
To exercise any of these rights, contact our Data Protection Officer at [email protected] or use the contact form in your account settings.
8. Cookies & Tracking Technologies
jan365 uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize your browser and remember your preferences.
Types of Cookies We Use
- Essential Cookies: Required for basic site functionality, account authentication, security features, and fraud prevention. These cannot be disabled as they are necessary for service operation
- Performance Cookies: Collect anonymous data about how visitors use our site, which pages are most popular, and error messages. Used to improve site performance and user experience
- Functionality Cookies: Remember your preferences such as language settings, display preferences, and previously entered information to enhance convenience
- Targeting/Advertising Cookies: Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns (only with your consent)
You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect site functionality and limit your access to some features. Most browsers allow you to refuse cookies, delete existing cookies, and set preferences for specific websites.
9. Data Retention & Deletion
jan365 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and business requirements:
- Active Accounts: Personal data is retained for the duration of your active account plus any applicable legal retention period
- Closed Accounts: After account closure, we retain transaction records, identity verification documents, and communications for a minimum of five (5) years as required by PAGCOR regulations and Philippine anti-money laundering laws
- Marketing Data: If you opt out of marketing communications, we retain a suppression record to honor your preferences but delete other marketing-related data
- Financial Records: Transaction histories, deposit/withdrawal records, and tax-related information are retained for seven (7) years in compliance with Bureau of Internal Revenue requirements
- Legal Disputes: If your account is subject to legal proceedings, investigations, or unresolved disputes, relevant data may be retained until resolution
Once the retention period expires and there are no outstanding legal obligations, we securely delete or anonymize your personal information using industry-standard data destruction methods.
10. International Data Transfers
Your personal information is primarily processed and stored within the Philippines. However, some of our service providers and business partners operate in other countries, which may result in international data transfers. When transferring data internationally, jan365 ensures adequate protection through:
- Standard contractual clauses approved by the National Privacy Commission
- Data processing agreements with equivalent data protection standards
- Transfers to countries recognized as having adequate data protection laws
- Your explicit consent for specific transfers when required
All international transfers comply with the requirements of the Data Privacy Act of 2012 and NPC Circular No. 16-03 on Security of Personal Data in Government.
11. Children's Privacy
jan365 services are strictly intended for individuals aged 21 years and older. We do not knowingly collect, process, or solicit personal information from individuals under the legal gambling age in the Philippines. Our registration process includes mandatory age verification, and we employ technical measures to prevent underage access.
If we become aware that we have inadvertently collected personal information from someone under 21 years of age, we will immediately delete that information and permanently close the account. Parents or guardians who believe their child may have provided information to jan365 should contact us immediately at [email protected].
We encourage parents to use parental control software and monitoring tools to prevent minors from accessing online gambling sites. For resources on protecting children online, visit the National Privacy Commission website or contact PAGCOR's Responsible Gaming Program.
12. Changes to This Privacy Policy
jan365 reserves the right to update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will notify you through:
- A prominent notice on our website homepage
- Email notification to your registered email address
- In-app notification when you next log in to your account
- Updated "Last Updated" date at the top of this policy
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of jan365 services after changes are posted constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your account by contacting customer support.
13. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer:
jan365 Data Protection Office
Email: [email protected]
Customer Support: Available 24/7 via live chat on our website
Response Time: We aim to respond to all privacy inquiries within 48 hours
If you are not satisfied with our response to your privacy complaint or believe we have not complied with Philippine data privacy law, you may file a complaint with the National Privacy Commission at [email protected] or visit their website for more information.
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